We're a peer-support charity, not a crisis service. If you need urgent help right now — Samaritans 116 123  ·  Text SHOUT to 85258

If you need help right now

Urgent help

Behind the Smile is a peer-support community, not a crisis service. If you or someone you love is in immediate danger or needs urgent support, please reach out to one of the services below — they're there day and night.

In immediate danger 999 Call the emergency services if life is at risk right now, or go to your nearest A&E. Samaritans 116 123 Free to call, 24 hours a day, 365 days a year, for anyone who's struggling to cope. You don't have to be suicidal to call.
Shout Text SHOUT to 85258 Free, confidential, 24/7 text support if you'd rather not talk on the phone.
NHS 111 For urgent but non-emergency medical help and advice. Select the mental health option when prompted.

Other places to turn

Your GP can help you access local mental health services in Worcestershire, and can talk through longer-term support with you.

CALM (Campaign Against Living Miserably) runs a helpline on 0800 58 58 58, open 5pm to midnight every day, alongside a webchat service.

Papyrus HOPELINE247 offers support for anyone under 35 who is struggling, and for those worried about a young person — call 0800 068 4141 or text 88247.

When you're ready for ongoing support

Once things feel a little steadier, we're here for the longer road — through our peer support groups, one-to-one listening and bereavement support. There's no rush, and no wrong time to come to us.

Explore our support →

We're a peer-support charity, not a crisis service. If you need urgent help — Samaritans 116 123  ·  Text SHOUT to 85258  ·  Emergency 999